Login problems
Password, OTP or login loop, and solution can be given by viewing the screen at the same time; usually the first step is cleared within 5 minutes
crex Support: in-office visit, call and screen share
Dhaka users can quickly talk to crex Support; if there are problems with login, account and documents, a video call makes it easier to resolve.
Download APK now Login Help
How fast is the response from crex Support
4.3: Average Rating
72,819: Reviews
2.5M+: Active Users
99.5%: Uptime
Many Bangladesh users link accounts with bKash, Nagad and Rocket, so on support calls showing the payment screen the issue is quickly detected
When is video call most useful
If shown on screen, work is faster; when screen share and camera call are shown together you don't have to repeat the same thing
Document Verification
Whether the name, photo and file format are correct can be easily seen on a video call; this avoids sending files again
Demo and Explanation
For new users, the menu location can be shown directly, even during Dhaka's busy times; one quick call saves a lot of time
crex Help Booking: 3 Steps
I. Write down the problem
What happened, when it happened, and which page you got stuck on — note these first; 2 lines of information are enough
II. Choose the correct channel
For simple questions, chat; for screen needs, take a video call; via crex Contact, support is arranged according to the issue type
III. Keep the screen open during the call
Login page, payment page or APK setup shown together; most people can start the call within 3 minutes
Office, Phone and Online Contact
Dhaka Office Instructions
Dhaka users, if you want to visit the office, first get directions by looking at the map — it saves time, especially during office hours
Fast Phone Response
For small issues, get answers by phone or chat; screenshots help with bKash and Nagad inquiries
In-app Support
If you enter support from the crex App, previous login details stay with you; showing Rocket or other local processes helps too
Before going to the office, align the crex Login page and APK setup once; that way more issues can be resolved at the same time
What local users say
"The login issue in the video call was detected in one go" - Rifat, Dhaka
"I completed the task by showing the bKash screen" - Shamima, Chattogram
"The office address and the call were both easy" - Tanvir, Dhaka
Three common questions in video call
What to show on video call?
Problem page, error message and, if needed, payment screen; showing these helps crex Support quickly identify the right direction
What to prepare before the call?
Keep mobile charge, internet and login details handy; be ready 2 minutes before to avoid wasting time during the call
Will it be resolved without visiting the
Yes, most crex Contact issues are resolved via video calls; only for complex verifications are office instructions provided
Get crex App Now
If you want contact, support and office directions in one place, the app is convenient; if crex Support is needed, download the APK and start, then go directly to support
Download APK Office Page